Refund policy

Returns, Exchanges, and Final-Sale Policy

At JUNEPAUL, every product is made especially for you after your order is placed. Producing items on demand helps us reduce excess inventory and offer distinctive designs without mass-producing stock. Because each item is manufactured specifically for an order, most JUNEPAUL purchases are final sale.

Final-Sale Items

All made-to-order JUNEPAUL products are final sale once production has begun. Production may begin shortly after an order is placed, including before the order ships or tracking information is issued.

We do not accept returns, exchanges, or refunds for:

  • A change of mind
  • An incorrect size, color, design, or variation selected by the customer
  • Fit, style, or comfort preferences
  • Color differences caused by screen or device settings
  • An item not meeting personal preferences or expectations when it otherwise matches its description
  • Ordering multiple sizes, colors, or versions for comparison
  • Refused, abandoned, or unclaimed deliveries
  • Other reasons unrelated to damage, a manufacturing defect, or an order-fulfillment error

This policy applies to made-to-order apparel, dresses, footwear, bags, accessories, luggage, and home or lifestyle products.

Luggage, suitcases, dresses, and other high-value products marked Final Sale on the product page cannot be returned or exchanged except when they arrive damaged, have a verified manufacturing defect, or are materially different from the item ordered.

Please review all product descriptions, measurements, size guides, dimensions, colors, materials, and care instructions carefully before ordering. Sizing and fit can vary between products, so please use the measurements provided for the specific item rather than relying only on your usual size. If you need help reviewing product information, contact us before placing your order.

Dresses and Multi-Size Orders

JUNEPAUL is not a try-on service. Orders placed with the intention of trying multiple sizes, colors, designs, or versions and returning the unwanted items are not permitted.

We may contact a customer to verify an order containing multiple sizes or variations of the same product. If we cannot confirm the order before production begins, we may cancel and refund any unconfirmed items that have not entered production.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every JUNEPAUL order. If your item arrives damaged, has a manufacturing defect, is incorrectly printed, or is materially different from the product you ordered, please contact us through our Contact page within 14 days of delivery.

Please include:

  • Your order number
  • A brief description of the problem
  • Clear photographs showing the entire item and the affected area
  • Photographs of the shipping packaging, shipping label, and any packaging damage, when applicable

Please keep the item and all original packaging until your claim has been resolved. Do not mail or otherwise return an item unless JUNEPAUL has provided return instructions. Unauthorized returns may not be accepted or refunded.

After we review and confirm the issue, we will provide an appropriate remedy, which may include a replacement or refund. Depending on the circumstances, we may require the original item to be returned before issuing a replacement or refund. If a return is required for a confirmed damaged, defective, or incorrect item, JUNEPAUL will provide instructions.

Minor variations in color, print placement, stitching, measurements, texture, or appearance that are normal to the manufacturing process and do not materially affect the product are not considered defects.

Order Changes and Cancellations

Please contact us immediately if you need to request a change or cancellation. A request is not approved until JUNEPAUL confirms it.

We can change or cancel an order only before production begins. Once production has begun, the item is final sale and cannot be changed or canceled.

If only part of an order has entered production, we may cancel and refund only the items that have not yet entered production.

Shipping and Delivery Issues

JUNEPAUL currently ships only within the United States.

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.

Orders returned, refused, abandoned, or deemed undeliverable because of an incorrect or incomplete customer-provided address are not eligible for a product refund. If reshipment is available after an order is returned because of an incorrect or incomplete customer-provided address, we’ll let you know any reshipment cost before proceeding.

If tracking shows that an order was delivered but you cannot locate it, or if a shipment appears to be lost in transit, please contact us promptly. We will review the available tracking information and assist with any eligible carrier investigation or claim. A carrier investigation may be required before a replacement or refund can be considered.

Delivery dates are estimates unless expressly stated otherwise. If we cannot ship your order within the promised timeframe, we will provide any notice, cancellation opportunity, or refund required by applicable law.

Refund Processing

Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider, and additional time may be required before the refund appears in your account.


This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable federal or state law.

By completing a purchase from JUNEPAUL, you acknowledge that you have reviewed the applicable product information and understand this Returns, Exchanges, and Final-Sale Policy.